Frequently Asked Questions
Everything you need to know about our premium country clothing and service.
How do I determine the correct size for my Schöffel jacket?
We provide a comprehensive size guide on each product page. Our country wear is designed with a classic fit to allow for layering, so we recommend measuring your chest or waist and comparing it to our specific brand charts for the best fit.
What is your return policy for online orders?
We offer a 28-day return policy for all unworn and unwashed items. Products must be returned in their original packaging with all tags attached to be eligible for a full refund.
Are Schöffel GORE-TEX products covered by a warranty?
Yes, all our GORE-TEX products are backed by the 'Guaranteed to Keep You Dry' promise. Additionally, Schöffel offers a manufacturing warranty against defects in materials and workmanship.
How long does standard shipping take within the UK?
Standard delivery typically takes 3 to 5 working days. We also offer an express shipping option for next-day delivery on orders placed before 2:00 PM Monday through Thursday.
How should I care for my fleece or tweed items?
To maintain the longevity of your garments, we recommend following the specific care label instructions. Most fleeces are machine washable at 30°C, while our premium wool and tweed items are strictly dry clean only.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timelines are calculated at checkout based on your specific location and the weight of your order.